‎Grab Superapp

Sep 1, 2021

Version v5.165.0

4.5 out of 5

3.6K Ratings

Can improve but getting so much better

Giving a 5 star rating because while Grab can 100% improve their service (contacting customer service, getting responsible and accountable responses etc) they have grown leaps and bounds since the start of this pandemic. Growing the listing of available restaurants, improved comms between drivers and customers… so much better. And what a grace it is to be able to order something to break up the monotony of these endless MCOs… sure things can be better. But I appreciate Grab’s work in giving folks food options during this never ending nightmare and supporting local businesses and Grab drivers. Kudos. Keep

It up.

We are sorry about your unfortunate experience. Please reach out via the in-app help centre or our social media platforms so that we can help you out with this. Thank you!

Inconsistent

Though I enjoy using this app for its various points such as delivery, taxi, and sometimes sending products, it can be inconsistent in finding a driver. There were many times when I have ordered food and expect it to be here, only to wait one hour and recheck to see that they couldn’t find a driver. If they couldn’t have found a driver, why didn’t they keep trying, or at least send me a notification? They like to send me notification on nonesense deals and promotions, but they don’t send notifications on important things like a cancelled order. Also one time, one of the shop had to refund me something because they forgot the order, it was just 20Bhat or around 65 cents, and instead of just putting it toward my next order, they literally divided into two and gave me a coupon of 10 bhat each. I know they did it so I would order two more orders instead of one but are you serious? You really have to be that much of a money grabber? Honestly getting annoyed at them and will expand my app usage to other apps now.

We always aim to deliver a great experience, and we are sorry that we did not deliver this time. Thanks for taking the time to bring this to our attention, and we would like to look into this. Would you be able to drop us a PM on our Facebook page at m.me/Grab so that we can take a look into this? We will use the feedback to make us better in the future.

Violates Apple’s policies?

I recently reinstalled the app on my iPhone, choosing the Sign In with Apple option this time for better privacy. At first it worked fine, but after I gave the app my phone number it forced me to use Sign in with Facebook because I had previously used it to sign in, allegedly for “security”.

This is silly. I don’t want to use Sign in with Facebook. I hate Facebook and want nothing to do with them. I want to use Sign In with Apple, but Grab won’t let me. Also, practically speaking, what is a user supposed to do if they’ve deleted their Facebook account? Can they never use Grab again until they’ve changed their phone number? In short, this seems like either a.) a bug that is resulting in poor UI/UX, or b.) a sneaky attempt to force users to allow Sign In with Facebook, and all the tracking and data harvesting that this entails.

Per Apple’s policies, any app that offers Sign in with Facebook HAS TO offer Sign In with Apple, so this seems like a clear violation of the official requirements for iOS developers. Maybe just a bug? If so, fix it please. If not, shame on you. I am reporting this to Apple.

Thank you for your feedback and for letting us know about your user experience. We will feedback this to the relevant team for their assessment. Feel free to reach out to us via the Help Centre or our social media platforms if there are any other concerns.